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FAQ
Before You Buy
🆚| Why choosing a Quersus chair ?
By buying a Quersus chair, you make an investment in yourself from a productivity and body health standpoint.
Quersus chairs boast an exclusive ergonomic design that prioritizes unparalleled comfort, striking aesthetics, and superior materials.
While many chair manufacturers rely on existing molds and pre-designed structures, Quersus stands as a global pioneer in comfort engineering and innovative design, offering a unique blend of materials that sets it apart from any competitor in the market.
Expect your chair to last for years and become your best companion in your online ventures.
🆚| What's the difference between ICOS and VAOS ?
The ICOS Chair showcases a subtle, professional look tailored with a backrest curvature ideal for office tasks.
On the other hand, the VAOS Chair presents a bolder, sporty design with a distinctively contoured backrest.
Regardless, both chairs are versatile, catering to both work and leisure activities seamlessly.
🔎| What chair will suit me best ?
We created a quick quiz to help you (spoiler, you'll get a cool gift at the end) : Find My Chair
⚖️ | What is the weight limit for Quersus chairs ?
Both Quersus chairs can support up to 330lbs of weight.
If you weigh more than 220lbs, we highly recommend choosing the ICOS, which is highly adjustable making it the perfect chair for that body type.
📏| What are the exact dimensions of the Quersus chairs?
Click to access the detailed charts :
ICOS Chair Dimensions
ICOS Packaging Dimensions
VAOS Chair Dimensions
VAOS Packaging Dimensions
🔎 | What are the differences between Quersus upholsteries ?
Ultrasoft Hybrid Leatherette
✓
✓
✓
Nano Fabric Suede
✓
✓
✓
Solid Woven Fiber
✓
✓
✓
Pet Friendly Velvet
✓
✓
✓
Italian Alcantara
✓
✓
✓
🌎 | What countries do you ship to ?
Quersus delivers to 30+ countries worldwide, including the United States and all European Union countries. Shop Europe Store
We plan to start delivering in Canada in Q4, 2023.
In the US, we deliver to both domestic and business addresses across the 48 adjoining states of the U.S., with the exception of armed forces APO, FPO, and DPO locations.
🚚 | When can I expect to receive my Quersus chair ?
Our storage facility is situated in Tennessee. Typically, assuming product availability, your order will start being processed within one hour, and delivery completed within 3 business days.
All orders are delivered within 5 business days. Rare exceptions might be applicable for remote and/or less accessible regions.
Please note that Quersus cannot be held responsible for any postponements in shipping due to customs or carrier delays, or any unexpected circumstances beyond our purview.
📖 | Who created Quersus ?
Quersus was founded in 2016 in Europe by Milosz and Andrew, two experts in the ergonomics and comfort industry. After 10 years of experience at a former market leader in chairs, they decided to create Quersus to develop exceptional products and shape the future of office and gaming chairs.
📍 | Where is Quersus located ?
Quersus is located in Knoxville, Tennessee. Quersus also has European offices in Poland.
Orders & Payments
💳 | What are my payment options?
We support all leading credit and debit card providers, such as Visa and Mastercard.
For a faster checkout process, you may choose PayPal, AmazonPay, Apple Pay, or Google Pay.
Additionally, we provide flexible payment plans through Shop Pay, so you can pay your order in 3 or 4 installments. Choose the payment method that suits you best during checkout.
🔍| What is the status of my order?
If you ordered in the last 24 hours, you order has already been processed and dispatched.
If you ordered in the last 48-72 hours, you can access the live status of your order here : Order Status
🔁 | Can I change my order to a different model or color?
As we do our best to dispatch all orders as soon as possible, once ordered your package may already be in the hands of the delivery services.
We recommend double-checking your order at checkout.
If you just ordered and realize you made a mistake, please email our support. We will cancel the order if possible, otherwise, you will have to follow these steps :
1. Wait until you receive your package
2. Once received, contact our support with your order number to ask for a return : support(at)quersus.us
3. Please return the package in the same condition as when you received it. The interior arrangement of the package must be identical as it was when you first received it.
4. Once returned, we will refund you as soon as the item is in our hands, so you can shop your desired model/variant.
Please note shipping fees to return the product may apply.
🔙 | My order has been shipped. Can I change or cancel my order?
If your order is shipped and you wish to change the model or color, please follow these steps :
1. Wait until you receive your package
2. Once received, contact our support with your order number to ask for a return : support(at)quersus.us
3. Please return the package in the same condition as when you received it. The interior arrangement of the package must be identical as it was when you first received it.
4. Once returned, we will refund you as soon as the item is in our hands, so you can shop your desired model/variant.
Please note shipping fees to return the product may apply.
Shipping & Delivery
💵 | How much will shipping cost?
Shipping one Quersus chair usually costs $49 in average.
We are currently offering free shipping to every US customer, so it not cost you anything at checkout.
🚚 | How will my chair be delivered ?
Your chair will be delivered via UPS & FedEx. You will receive an email with a tracking number when we your order gets shipped. Make sure that you’re home on the day of delivery to receive your order.
🌎 | Where do you ship to ?
We ship to both residential and commercial locations across the 48 contiguous United States, with the exception of military APO, FPO, and DPO addresses.
For any unique delivery requirements, such as prior calls, scheduled delivery dates, or specific package placement, we recommend contacting the courier service directly once your order has been placed.
🚚 | When can I expect to receive my order?
Our storage facility is situated in Tennessee. Typically, assuming product availability, your order will start being processed within one hour, and delivery completed within three business days. All orders are usually delivered within 5 business days.
Exceptions might be applicable for remote and/or less accessible regions.
Quersus cannot be held responsible for any postponements in shipping due to customs or carrier delays, or any unexpected circumstances beyond our purview.
📬 | Do you deliver to PO Boxes or pick-up shops?
Quersus delivers to both domestic and business addresses across the 48 adjoining states of the U.S., with the exception of armed forces APO, FPO, and DPO locations.
For any custom delivery requirements, like prior notification, planning delivery dates, or specifying package drop-off spots, we recommend you to contact the courier service directly post your order confirmation.
🔍| How do I track my order?
Upon dispatch of your order, we will send you a shipping confirmation email along with a tracking number. This allows you to monitor your package's journey to your doorstep.
You can follow the status of your order directly on our Track My Order page.
Please note that it may take up to 24 hours for tracking updates to appear, so there's no cause for concern if it isn't immediately available. We suggest keeping an eye on your order's progress and making sure you're available to receive it on the estimated delivery day.
Warranty & Returns
🔒 | What does the Quersus warranty cover?
Our chairs come with a warranty of up to 10 years.
The exact coverage duration varies based on the specific product, selected warranty program, and the chair component in question.
For a comprehensive breakdown, please read our Warranty page.
🔙 | I have received my chair, can I exchange it for a different model?
You received your chair and you wish to change the model or color, please follow these steps :
1. Wait until you receive your package
2. Once received, contact our support with your order number to ask for a return : support(at)quersus.us
3. Please return the package in the same condition as when you received it. The interior arrangement of the package must be identical as it was when you first received it.
4. Once returned, we will refund you as soon as the item is in our hands, so you can shop your desired model/variant.
Please note shipping fees to return the product may apply.
🆘 | What do I do if I face an issue with my purchase?
No worry, we will help you solving your issue as soon as possible.
Please contact us through the chat or by email : support(at)quersus.us
Don't forget to provide us :
- Your order number
- Give us as much details as possible about your issue
- Provide photos/videos of the issue if related to the product
Assembly & Care of Products
🛠️ | How do I assemble my Quersus chair ?
Please adhere to the Assembly Guide included in the box.
Additionally, you can access the assembly guides online through the following links:
VAOS Assembly Guide
ICOS Assembly Guide
🛠️ | Can my chair be assembled before delivery ?
Quersus cannot ship pre-assembled products as the risk of damaged parts during transport would be high.
However, we know product assembling can be tough and have done our best to simplify this process. Our chairs are typically assembled in 15-20 minutes. including a detailed assembly guide with every product.
Additionally, you can access the assembly guides online through the following links:
VAOS Assembly Guide
ICOS Assembly Guide
🛠️ | Can I pay for my chair to be assembled for me ?
Of course. Feel free to hire someone from a website like Thumbtack or Taskrabbit.
It is possible to assemble the chair with one single person, but having one assistant makes it clearly easier and faster.
🧽 | How do I care for my Quersus chair ?
The upholsteries of Quersus chairs should be cleaned carefully with non agressive products.
Ultrasoft Hybrid Leatherette : Begin by vacuuming the leather to clear away loose dirt using a soft brush attachment to prevent scratches. For a deeper clean, use a slightly damp cloth to wipe down the leather. After cleaning, ensure the chair is left to air dry thoroughly.
Soft Woven Fiber : For loose particles or dirt, utilize a fabric vacuum. If there are any spills, promptly blot them with a dry cloth or paper towel. Refrain from rubbing the stain directly on the fabric and avoid using hot water as it can fix the stain.
Nano Fabric Suede : Use a dry microfiber cloth to wipe against the grain of the suede.